Are your products suitable for all skin types?
Yes, our products are thoughtfully formulated to suit a wide range of skin types. However, we recommend reviewing the product description and ingredient list or performing a patch test before use, especially if you have sensitive skin.
Are your cosmetics cruelty-free?
We do not test our products on animals. We are committed to ethical beauty practices and responsible sourcing.
How do I place an order?
Browse our products, add your selected items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
What payment methods do you accept?
We accept major debit and credit cards, online banking, and other secure payment options available at checkout.
How long does shipping take?
Shipping times vary depending on your location. Orders are usually processed within 1–3 business days, and delivery typically takes a few additional business days.
Can I change or cancel my order after placing it?
Once an order has been confirmed, changes or cancellations may not be possible. Please get in touch with our support team as soon as possible for assistance.
What is your return and refund policy?
Due to hygiene reasons, opened or used cosmetic products cannot be returned. Unused and unopened items may be eligible for returns within the specified timeframe. Please refer to our Refund & Return Policy for complete details.
What should I do if I receive a damaged or incorrect product?
If your order arrives damaged or incorrect, please contact our customer support team with photos and your order details. We will assist you promptly.
Do you ship internationally?
International shipping availability depends on your location. Shipping options and charges will be displayed at checkout.
How can I contact customer support?
You can reach our support team via email or through the contact form on our website. We aim to respond within 24–48 business hours.
